Help Center

Standard Options:

• 14 Gauge Steel Tubing Frame
• Reinforced Bed Frame Attachment Points
• 4 Square-Rings along both sides of Bottom Bed Rails to hold mattress in place (we can substitute L channel upon request)
• 5” of clearance under bottom bed rails (can be raised/lowered upon request)

Additional Options:

• Votive Lighting
• Available for all beds. For the Twist and Arched Four-Post bed models, Votive lighting is added to upper bed rail just above the headboard pattern.
• Prices are based on Full, Queen or King/CalKing Size (2" Clear or Frosted votive glass sold separately)

• Closed-Off Footboard
• Can be added to any bed style and any bed size
• A top rail is added to the top of the footboard to close it off across the top (similar to the look of the headboard. The standard design of all beds leaves this portion of the footboard open)
• Prices are based on Full, Queen or King/CalKing Size

• De-Construct My Four-Post Bed
• Have a tight corner and need the height of the two largest bed parts to be modified to fit?
• Yes, we can do that. We will modify the headboard and footboard of the bed (only these two parts) and adjust the height into two smaller pieces that are adjoining. One piece will be 54" high, the other, 26" for a combined height of our standard 80". There will be a seam between the pieces that we do our best to make as clean as possible (we can't make it disappear, we're not magicians), but the strength will be there to use the bed as you normally would.
• We charge for fabrication time only to make these modifications and it is applicable to any bed model we currently sell.

What are the bed finishes like?

You can find swatches for our available finishes at the link below.

https://urbansteeldesigns.com/pages/finish

California's Proposition 65 Compliance:

Powder coatings commonly contain materials that are on California's Proposition 65 list.

HOWEVER, they only present health hazards in respirable particle form. They do not present hazards when they are bound in a baked/hardened coating, as is the case with our furniture products.

What are the bed sizes?


We offer Full, Queen, King and CalKing bed sizes. The following guide provides measurements:

Our Standard Bed Frame Sizes (Assembled)

Our Four Post Bed Frame Sizes (Assembled)

What are standard mattress sizes? (Industry Standard Mattress Dimensions)

I'm going to select the deconstruct option for a four post bed, what are the new headboard and footboard piece sizes going to be?

The following provides measurements of the two divided pieces that will make up the headboard and footboard of your bed frame. Note that for shipment stability, the bed will ship with these parts combined and some disassembly will be required upon arrival, to bring the piece(s) into your home:

Deconstruct Primary Bed Parts Sizes (for headboard and footboard):

Last Updated Sept, 2025

Lead times and why it takes time to produce an order (PLEASE READ):

New builds are "estimated" to be complete in 12-14 weeks. 

Estimates are based on the time of order/payment to the date your custom bed order will ship and do not include any potential holidays. Please note that orders with additional accessories or add-on modifications (ie deconstruct) can add 1-2 weeks longer, as those items need time to be produced as well.

Learn More:

We've been making custom dungeon furniture for more than 20 years, so we like to share some pearls of production wisdom,  to set your expectations  properly from the onset (in particular for those who've never purchased custom, made-to-order products before).

So first and foremost, understand that lead time estimates are an essential part of how we produce product, and our priority is always to deliver ahead of schedule, but WE NEVER RUSH at the expense of quality.

In the spirit of transparency, custom furniture production is challenging and not for those who might be impatient or are seeking immediate gratification. Immediate gratification can of course sometimes happen via our Outlet Store, but moreover, it's important to understand that our production process is linear. So when something happens in the production line that delays an order ahead of yours, it does in fact trickle to other orders down the line. As a result, we're always careful to point out our lead times are estimates at best. There will be times when we are able to ship early, and there are times where we may be delayed due to unforeseen crircumstances.

The custom furniture we make is not carried in stock unless noted in the product description. So each piece is made to order based on the design you choose, its size, and any additional options you choose to add to your order. A work of art with distinct detailing work that is unique to your order - proudly made in the USA.

We adjust this production queue timing regularly based on order volume and production workflow. If you have questions about this, please do not hesitate to reach out for clarification. We'd rather have you understand our process fully, than have you make assumptions of how the process works.

Thanks for reading, and thank you for considering us for your next furniture purchase. We look forward to crafting our next work of art for you.

—

Our Ordering Process

The moment an order is placed, it is placed into our production queue to secure a production slot (learn more about our production process). Changes to the original order can generally be made up to 14 days after the original order date. If the order is placed online, you will receive an automatic confirmation from us about your order shortly after receipt of payment. Phone orders will receive a digital receipt and confirmation by email from our register. Please allow 2-3 days for order processing plus standard lead times noted for your item.

Customer Notifications

After receipt of your order confirmation, you will typically not be contacted by Urban Steel Designs again unless we have a clarification question for you, or until your order is getting close to shipping. This contact will usually come in the form of an email which will include shipment details, your shipment tracking number, a link to the shipment tracking site, and specific instructions on how to inspect your packages and sign-off with the delivery company (please be sure to adjust your email spam filters to allow email communications from UrbanSteelDesigns.com). While we try our best to communicate with customers on their order progress, time spent in the shop producing often takes precedence over daily communications. We do our best to answer inbound inquiries within 24-48 hours of receipt.

Important: Orders with Retail Partners

Orders placed with our authorized resellers are entered into our production queue upon receipt of a confirmed purchase order AND approved payment arrangements from that retailer. If you have questions about a confirmed order, please contact the original retailer for details about your order and timing first. If you contact us and we have no record of your order, it is likely we have not received it from that retailer.

* All drawings and schematics are copyrighted and the property of Urban Steel Designs, Inc.

Our Platform Frame Option is constructed as a mattress-only style bed platform, for those who do not own, or do not wish to use a standard box spring on their bed.

We raise our bed rails to a height where a mattress would normally meet a box spring, and add additional slats to the bed rails for additional support to rest a rigid base, low profile (2-3") boxspring, or bunkie board underneath, to protect the mattress from sagging between the slats (we recommend these bunkie boards or something similar in thickness based on the size of the bed you're ordering - sold separately and not included). With the standard platform option, we provide a modified bed rail height of 15" from floor which provides 12" of height under the bed rails. Adjustments to our standard 15" platform height can be requested (slightly higher or lower), but bear in mind the effect this might have on the footboard pattern, and your potential use of a sling at the foot of the bed.

When doing a custom platform height, we recommend telling us the height of the top of the mattress where you'd like your mattress to sit (from the floor to the mattress top), and the thickness of the mattress + any supporting material you intend to use. We'll then modify the rails to sit at the correct height to accommodate those needs.

For Full & Queen size beds, we provide a 7-slat support system (a strong 1" steel tube) evenly spaced.

For King and CalKing beds, we provide a 7-slat system (a strong 1" steel tube), but every other slat (#s 2, 4, & 6) will have a center support leg. If your mattress warranty requires anything else to maintain your warranty, please let us know your request during checkout and we will review your needs and confirm the details with you.

An adjustable bed is a potential solution for many who snore, desire comfort flexibility, or like to adjust their sleep position. But it often raises a lot more questions during the ordering process. One in particular that we see quite often: 

Do adjustable beds fit in your bed frames?

Since adjustable beds come in standard sizes to traditional beds—from Full to California King—the basic answer is YES.

But you should still consider two things:

1. What is your adjustable frame type to be certain you’re getting the perfect fit you’re looking for (Zero Clearance or Non-Zero Clearance)? Either works with our designs, but it’s important to note so you have the cleanest look possible when everything is set up with no interference:

Zero Clearance means your adjustable base will sit flat on our existing bed frame and slats. In this case, all you have to do is fit the adjustable bed base firmly in place. As with most adjustable beds, it will fit inside existing headboards, footboards, and side rails, provided of course that you’ve matched the bed sizes (e.g., a queen frame with a queen adjustable base).

Non-Zero Clearance means that you need some free space below the adjustable base. This type can’t sit flat on our slats because the platform requires some extra space below it. To fit a non-zero clearance adjustable bed into our frame, you’re going to have to request that we remove the frame’s slats system to allow your mechanism to run smoothly.

In both cases, your adjustable bed will fit right in the middle of our frames. And if your platform is tall, have no fear—the legs on adjustable beds should be, you guessed it, height adjustable.

2. How far inward and upward do your adjustable base legs adjust? Most adjustable frames have multiple attachment locations inward from the edge of the platform, in addition to height adjustments and do not raise any issues with our bed frames. This allows for a bed frame’s side rails to tuck under a platform without interfering with the legs or the height of the platform. Our side rails are a standard 3” wide, so your adjustable platform would need to have the option of at minimum a 3-4” inward placement from the outside edge of the platform. Our standard bed rail height is 8” from the ground, with our standard platform rail height being 15”. Both are adjustable on our bed frames as well, provided you notify us in advance with the height you’d prefer to have. This simple check ensures that your platform won't interfere with the bed frame’s side rails. (see images below for reference).

Standard Lower Side Rails Example

The de-construct follows our normal FOUR POST bed build, but then adds a dissection process that cuts the bed into smaller pieces to easier navigate around sharp turns, or stairwell ceiling obstacles. It's not 100% of what a standard frame strength is, but it does maintain the strength our frames are known for, while making it easier to deliver into your home. It also adds some additional seams and visible anchoring bolts to the clean lines of the frame, but we do our best to create as seamless a line as possible and you'll be hard-pressed to even notice it.

* We adjust the height of the two largest bed parts of the frame, the headboard and the footboard.

* Our typical scenario is cutting one piece to 54" high, the other, 26" - for a combined height of our standard 80".

* We charge for fabrication time to make these modifications and it is applicable to any four post bed model we currently sell.

NOTE: both the headboard and footboard will ship to you in an assembled state. We try to mark on the packaging where to remove the packing foam, to disassemble the bed frame prior to bringing the smaller pieces into your home. We ship the headboard and footboard in an assembled condition to prevent any potential damage from occurring to the parts during transit.

Also, since we are essentially making the bed frame, cutting it to smaller parts, and then fortifying and rebuilding the frame again for strength, please allow 2 additional weeks lead time (in addition to our standard lead times) for the completion of any de-constructed bed frame. Thank you!

How do I create an account?

1. Click the "My Account / Sign-In" link in the upper right corner of our site
2. Click on the New Customer/Create an account link
3. Enter your name and email address
4. Check your email for a confirmation notice and activate your account
   

It's quite easy, so simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account / Sign-In" link in the upper right of our site to edit your account information.

I forgot my password.

Click the "My Account / Sign-In" link in the upper right of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?
Please see the individual item page for more information on the availability of each item. After placing your order, you may click the "My Account / Sign-In" link in the upper right of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped with detailed tracking information.

Checking Order Status

Has my order shipped?

Click the "My Account / Sign In" link at the upper right side of our site to check your order(s) status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How do I assemble my bed?
   
Standard Bed Setup Instructions:
Please read all of these instructions prior to starting your installation. If you have any questions, please contact us at (415) 551-2337.

Preparation Instructions

Please be careful when moving bed parts, as these beds are made of steel, which are bulky and in some cases very heavy. Before installation or moving of any parts begins, be sure to have the following:

• This is not a job for one person. We STRONGLY recommend that this bed be installed by at least two persons.
• Your standard bed should include: one headboard, one footboard, two bottom rails (part with steel plates at both ends with three drilled holes), two top rails (part that is a hollow square tube with two holes drilled at both ends), and three steel slats (thin steel rails with small extension pieces on the ends)
• Your bed includes a packet of 16 - 3/8” bolts and 8 - hex set screws (a 1/8" hex wrench is required). Wrench not included.
• You will need a 9/16” wrench to tighten the 3/8” nuts for the lower bed rails (7/32" hex wrench for models built btwn 2012-2014). Wrenches not included.

Installation Instructions

1. Carefully remove all foam and packing material from all bed parts, being careful not to scratch the bed finish with any sharp instruments.
2. With the help of another person, carefully place the headboard (the heaviest piece of the bed) against the wall where your bed will be located, being careful to slightly lean the bed against the wall and leaving the headboard several inches from the wall (you can adjust the location of the bed later). One person now needs to remain with the headboard, holding it in place while the other begins the process of piecing the bed together.
3. With one person holding the headboard in place, the other person now needs to attach the bottom bed rails. The restraint hoops on the bottom rail should be to the outside position (on the left outer side for the left rail and on the right outer side for right rail).
4. Working one rail at a time, carefully align the end plate of the bottom rail against the screw plate at the foot of the headboard. Begin screwing-on the four (4) 3/8” bolts to the screws that attach the bottom rail to the headboard, there are two bolts on the bottom and two on top. IMPORTANT: Fasten ALL the bolts to the screws ONLY 50% tight - do not tighten the bolts all the way just yet. Move on to the second and final bottom rail and repeat step 4, tightening all four (4) bolts only 50% tight. You are now ready to begin attaching the footboard to the bottom rails.With all persons standing to the outside of the bed rails (not in the center area in front of the headboard), carefully assist your helper, gently releasing the headboard and allowing it to lean slightly forward away from the wall toward the front of the bed, being ready to grab the headboard if it leans forward too much.
5. With ALL of the bolts on, and partially tightened as outlined in Step 4, the headboard should comfortably lean and not fall forward, being held in place by the 8 bolts/screws and steel face plate. If it appears the headboard is leaning too much and you are not comfortable moving forward to the next step, repeat Steps 3 and 4, making sure the bolts applied in Step 4 are tightened more than they were tightened in your previous attempt. Otherwise, proceed to Step 6.
6. Utilizing your helper, carefully move the footboard into position with the screws facing inward toward the headboard. Carefully move the footboard to the ends of the bottom rails, aligning the plates on the footboard closely to the bottom rails’ steel plates. With your helper holding the footboard in place to prevent it from falling, begin lifting one of the bottom rails up. It may be heavy, and you will notice that the headboard will lift up as you lift the rail. Align the steel plate into the steel plate fitting of the footboard so the screws pass through the rail’s holes and attach the bolts to the bottom rail, being careful to tighten them at least 50% tight as you did in Step 4. Repeat this step with the other side and attach the remaining bolts, again, tightening the four (4) bolts only 50% tight. You are now ready to attach your top rails.*
7. PLEASE READ CAREFULLY: Locate your two top rails. Carefully look for the location of the two drilled holes on either end. The side with the drilled holes is the bottom side of the top rail. NOTE: This part of the installation absolutely requires two persons. With each person taking hold of a top rail, with the bottom of the top rail facing down, both persons need to carefully and simultaneously insert the top rails over the protruding sleeve at the top of the headboard. Be sure to push the top rail completely over the sleeve so the edge of the top rail is snuggly against the headboard. While still holding the top rail firmly against the headboard, bring the other end of the top rail close to the sleeve fitting at the top of the footboard. You’ll notice that the rail has no way of fitting over the sleeve in its present state. NOTE: This is why the bolts on all four bottom rails are not tightened completely during installation, as you're spreading the bed apart to insert the rails onto the sleeves. Now carefully push the top rail toward the headboard so it begins to push toward the wall while simultaneously and gently pushing the footboard away from the headboard (be careful that your top rail does not slide off of the current sleeve of the headboard). The footboard sleeve is now pushing away from the remaining opening at the end of the top rail to allow you to fit the footboard sleeve into the top rail opening. When both sleeves are in the ends of top rails, bring the headboard back into its forward position and push the footboard toward the headboard to create a snug fit for your top rails into the sleeve fittings.
8. With your helper keeping an eye on the top rails to insure they are locked in position, begin tightening ALL the bolts on each of the four corners so they are completely tightened.
9. When all four corners are tightened on the bottom rails, align your top rails so they are flush to the outer posts (this may require a simple tap against the outer side of the top rail with your hand or a rubber hammer). Begin screwing-in the two (2) set screws on each of the four corners. Tightening these screws will “set” your top rails with the sleeves from the headboard and footboard, creating a snug and locked fit to your bed. Make sure the alignment is how you like it before tightening all the way.
10. Finally, take your bed slats and place them securely in the square notches along the bottom rails. This is your box spring support. After placing your slats in place, your bed is ready for its box spring and mattress.Carefully remove all foam and packing material from all bed parts, being careful not to scratch the bed finish with any sharp instruments.
11. Sling setup…well…we’ll leave that to you, as well as what comes thereafter! Enjoy your bed!

* PLEASE NOTE: occasionally customers encounter problems aligning the bolts into the holes of the bottom rail plates. If this occurs, it is likely due to either the alignment of your bed or and uneven floor or surface where the bed is being assembled. Look to make sure that the bed is being is aligned squarely at all corners and that the floor is as even as possible. This will ensure that your rails align properly in the holes of the steel plates. If you continue to have problems, please call us for assistance.

Our powder coat finishes are a relatively non-adherent surface to airborne dust and soils. They are easily cleaned with a fine cleaning brush or a soft cloth. Think of the finish as a car's finish, durable, but still requiring a gentle touch to maintain its luster over time.

There are a variety of methods for the removal of surface deposits. However, these are our favorites to help maintain a long-life for your powder coated furniture:

● Use a combination of a gentle dish detergent with warm water (we prefer Dawn) and a soft towel. Rinse with a gentle water-dampened cloth and finish with a soft dry towel to fully dry the surface.

● Use a pre-bottled gentle cleaner like Dawn PowerWash Spray,  Simple Green All Purpose Cleanser or Simple Green All-Purpose Foaming Cleaner, using a soft dry towel to make sure the surface is fully dry.

● Automotive wax can be used in addition to these cleansers, but apply and polish per the manufacturer's instructions to attain the proper results for your finish.

What to Avoid:

● Avoid wire brushes, steel wool, sandpaper, abrasives or similar cleaning tools which will damage your coated surface.

● Avoid chemical or abrasive cleaning agents. We do not recommend these types of cleansers, but if you do prefer using these types of cleaning agents, they should be tested in an inconspicuous area before use on a larger scale. Always test a small area first and remember to properly ventilate the area. Use at your own risk.

How much is my shipping?

Shipping is automatically calculated prior to submitting your final payment information.  Simply add items to your cart and proceed to the Final Checkout page where you will be offered a Shipping Method and pricing prior to confirming your order.

Beds Shipping

Typical bed shipments within the 48 contiguous states are subject to a base flat rate fee of $550-675 (Zones 1, 2 or 3) for shipping & freight costs (depending on your shipping zone), but additional weight from other items in your cart can increase the overall cost to ship.

IMPORTANT Please continue reading the shipping policies below for more detailed shipping information prior to ordering.

EFFECTIVE: Sept 3, 2025

All bed shipments within the 48 contiguous states are subject to a BASE flat rate fee starting at $550+ for shipping & freight costs (depending on your shipping zone). Additional accessories and items may add additional weight to your order and will scale upward accordingly. This cost covers fuel surcharges, shipping fees, line-haul transportation charges, all required local and state tariffs, and full replacement value insurance coverage during shipment based on your location being tractor trailer (18 wheeler accessible). If a smaller bob-cat truck is REQUIRED to deliver to your area, additional charges may apply (unless the area is already serviced by such vehicles). Please call us if you have any concerns regarding delivery to avoid any potential surprises. Our rates are calculated solely on order weight, so any additional add-ons or items in an order that add weight, will add cost to the overall shipment.

SCHEDULED DELIVERY OF YOUR FURNITURE INTO YOUR HOME IS COMPLIMENTARY WHENEVER POSSIBLE, BUT NOTE, IT IS NO LONGER GUARANTEED for all U.S. residents living within the 48 contiguous states unless otherwise noted. This means we're not always able to see the inside of your home or where you live and the local furniture carriers may charge extra for this service. In these situations, the items will be dropped off at your front door or curbside, but our moving professionals will deliver them into your home if you live in an area where box truck delivery is a standard service. If you have questions about whether you qualify or not, please reach out to us prior to ordering. Deliveries to your home are are also made during normal business hours for the registered local delivery agent. For in-home qualified deliveries, they include one (1) standard flight of stairs (i.e. no turns or extra landings to a second floor). Assembly is NOT included nor can we guarantee the local delivery provider offers this service, but can be requested for an additional charge with the shipping company (when they call to schedule your delivery). Evening or special arrangements can also be made, but an additional charge will likely apply as well. Scheduled appointments are confirmations of service, so please honor your appointments. Customers who are not present during the scheduled appointment time will be charged an "attempt" fee and an additional appointment will not be scheduled until that attempt fee is resolved. 

PLEASE NOTE: additional surcharges may apply for deliveries to customers living within narrow roads (i.e. major metropolitan areas or tight suburban/rural streets), or customers who cannot accommodate a tractor trailer in their area, or customers who have other special delivery needs. These charges are the responsibility of the customer. If you require special delivery needs at the time of delivery based on delivery challenges into your home that we are not made aware of at the time of purchase, *additional charges* for these services are at your expense.

A partial list of examples are: extra staircases(first full flight of stairs is included), difficult turns in hallways/stairwells, low ceilings, tight street turns or private dirt roads to your home that cannot accept tractor trailers thus requiring a smaller truck, narrow cul-de-sacs, parking limitations in urban areas, hoisting through a window or door, to name a few we've encountered over the years. Note that our local delivery providers have the right to refuse challenging delivery situations if not properly coordinated - those shipments can revert to curbside delivery only.

IMPORTANT: Please inform the local dispatcher of any special needs when they call to confirm your delivery (we can notify our shipper in advance at the time of booking, but you know your home, so it's always good practice to share special circumstances with the local provider servicing your area prior to their arrival, should they need to make special arrangements to accommodate your needs).

If you are unclear of whether you fall within this classification of service or not, please contact us for a delivery estimate at (415) 551-BEDS, during our normal business hours or email us directly 24/7 using our contact us page. All inquiries will be addressed within 1-2 business days. Deliveries to Alaska, Hawaii and International locations are available, but crating, shipping surcharges, customs & broker fees and/or duty charges will apply as necessary - please inquire for more information.

SHIPMENT TRACKING

Please Log-in to your account and go to shipment tracking detail to track your order, or use the email that will be provided just prior to shipping.

UPS Shipping

All items shipped via UPS will ship via the UPS method selected during checkout. In some situations, a comparable method of transportation (Fedex, USPS, or other) may be used if it is necessary to meet customer timing requirements. Customers will be notified with a method of shipment and a tracking # (if applicable) upon shipment of their merchandise. Please note we do not ship to PO Boxes.

IN-STORE PICKUP

We no longer offer in store pickup at this time. Please contact us with questions.

Our return policy for standard merchandise in stock in our inventory on all online orders placed with Urban Steel Designs, Inc. under the following guidelines:

• NOTE that most furniture items (unless otherwise noted) on our site are made to order and are not considered in stock inventory unless specifically noted. If you have a question on a furniture item's return policy, please contact us directly.
• Cancellations to custom furniture orders with a refund can be made up to 14 days from your original purchase date (less any non-returnable cc fees as noted in our terms of sale). Cancellations up to 21 days are subject to a 25% materials and restocking fee, and any cancellations to custom furniture orders after 21 days are subject to a 50% fee for the cost of labor, materials and restocking. Please contact us if you have questions regarding this policy as we are certainly flexible based on individual circumstances.
• Changes to custom furniture orders can be made up to 14 days from original purchase date
• Standard merchandise returns must include original receipt and be made within 14 days of date of receipt unless otherwise approved by Urban Steel Designs, Inc.
• Returns without receipt will be issued store credit only.
• All Outlet items, special sale items, discontinued sale items and/or specially discounted purchases are final.
• Credit Card transactions are subject to credit card return fees of min. 8%
• The cost of shipping is not refundable and return shipments are the responsibility of the customer. *
• All freight shipments are fully insured against damage, loss and theft during transit, please inspect all deliveries prior to sign-off. You have the right to deny delivery if your merchandise appears to be severely damaged. If you have damage to report, please take photos of damaged surfaces, retain packing materials, and report damage within 24 hours of receipt.

* Due to the logistics and weight of our products, we do not refund costs on freight, shipping and home delivery to you. Additionally, once your bill of lading (presented at the time of delivery) has been signed and approved, return shipments become the full responsibility of the customer and all items must be returned in original condition.

Warranties: Urban Steel Designs, Inc. stands behind the quality and durability of its products. If any of the products you have purchased Urban Steel Designs, Inc. show defects due to manufacturing errors, please stop use and contact us immediately using our contact us page or call at 415.551.BEDS to discuss it with us directly. We will determine the appropriate course of action to correct the problem for you. Please do not return items without contacting us first as this does not guarantee a refund. Our products are covered under a manufacturer’s warranty which includes: a 5 year warranty – covering any defects due to manufacturing errors. Normal wear and tear, scratches, and other issues arising from the use of our products are NOT the responsibility of Urban Steel Designs, Inc. We are more than happy to assist you with the appropriate finish repair/restoration techniques for our products. All custom orders require full payment in advance unless other arrangements have been made with Urban Steel Designs, Inc.

If you have any remaining questions, please contact customer service for more information on the returns process. Thank you.

Do you ship to my country?

Based on the large volume of quotes we've generated over the years, we've determined it's more cost effective for our customers to arrange international shipping using a shipper they are comfortable using. We can arrange to crate your shipment and will have it ready for pickup from our warehouse in California by your shipper. Contact us if you have any additional questions.

Due to the costs and logistical challenges that come with international shipping, and the custom nature of our furniture builds, please contact us regarding our international returns process prior to placing any international orders with us. Thank you.

I have a question on my charges.

Click the "My Account / Sign-In" link in the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Sign-In" link in the upper right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse, which is California, or if we are shipping outside the United States (international orders).

Terms of Sale

Please read and agree to the following terms of your bed/furniture sale. You will required to accept these Terms of Sale prior to placing your order.

I have read and agree to the Urban Steel Designs, Inc. shipping guidelines, and recognize that I meet the standard delivery requirements, or have contacted DungeonBeds, a unit of Urban Steel Designs, Inc. to discuss my potential special delivery needs as requested, prior to placing my order. I have also measured and have determined the merchandise I am ordering will fit into my home.

I have read and agree to the Urban Steel Designs, Inc. Returns Cancellations, Exchanges & Warranties policies in addition to their Shipping & Deliveries policies.

I understand that each bed or furniture item that I purchase from this site is not carried in stock by Urban Steel Designs, Inc., and that each piece of furniture is considered custom and made to order and subject to lead times based on how I configure the bed or furniture item (i.e. size, finish, accessories, etc.).

I understand there is a lead time for all beds and furniture orders and that Urban Steel Designs, Inc. will do it's best to notify me of changes to the estimated lead time. I understand that lead times provided are estimates and can take longer than published times. If the merchandise is done early, I have the right to delay delivery no more than 4 weeks from the original date of purchase.

I understand that placing my custom furniture order online requires prepayment in order to be entered into a production queue that secures a production position with the current lead times. I also understand that I do have the option to place my order by phone to make alternative payment arrangements with Urban Steel Designs, Inc.

I understand that any additional shipping charges above and beyond the shipping services I have paid-for may be required to deliver my merchandise due to my not fully familiarizing myself with the Urban Steel Designs, Inc. shipping guidelines. These expenses are at my expense and must be paid In advance of final delivery to Urban Steel Designs, Inc..

I have one staircase (14 total steps or less), or an elevator of appropriate size to accommodate my purchase into my home. I recognize that any additional shipping fees charged by the shipping company associated with additional stairwells or conditions that I have not disclosed may require me to pay additional shipping fees to Urban Steel Designs to complete my delivery.

I understand that I am required to fully inspect all furniture deliveries upon arrival and prior to signing the drivers receipt, that I will note any or all damages to packaging or merchandise prior to final sign-off. Otherwise, I will risk voiding my insurance and will be unable to file any insurance claims against Urban Steel Designs, Inc.

I understand that once I’ve scheduled in-home delivery, I am scheduling the time allotted with my delivery team. Any changes on my end must be communicated to the shipping (dispatch) person I made the appointment with and confirmed. If I miss my delivery appointment, or additional challenges in delivery that were perhaps not communicated at the time of order are discovered (i.e. tight stairwells, inaccessible areas, bed will not fit into home, etc.), those additional expenses become my responsibility and will be charged directly by the shipping company.

All Urban Steel Designs Outlet items, special sale items, discontinued sale items and/or specially discounted purchases are final.

All returns for credit card transactions are subject to credit card return fees of a min. of 8% (4% for original processing and 4% for return)

I have read and agreed to all of the above terms.

Privacy Policy

At Urban Steel Designs, Inc., we respect the privacy of our clients. Our Privacy Policy governs the collection, use, retention and security of information gathered from our customers.

We do not disclose any personally identifiable information about our customers to third parties, except as required by law or legal process. Personally identifiable information means information that individually identifies you, such as your name, address, email address or phone number.

Urban Steel Designs, Inc. collects general contact information about its customers during the membership registration process and asks permission for additional contact with that customer in the form of newsletters and/or Urban Steel Designs, Inc. promotional notices. Some of this information is required for membership to our site, but the customer is always able to decline to provide this information and choose NOT to become a member of our site.

What does Urban Steel Designs, Inc. do with customer information?

Urban Steel Designs, Inc. does not disclose a customer’s personally identifiable information to any third parties or other customers without the express consent of that customer in advance. We will not sell, rent or use your information for third-party promotions or offerings without your express consent in advance.

Urban Steel Designs, Inc. Respects Your Solicitation Preference We honor requests to be excluded from marketing solicitations. To be removed from our mailing list, simply go to our Contact Us page and submit an email to us with your email address in the body of the email for removal.

Urban Steel Designs, Inc. Provides Security Safeguards to Protect Respondent Information. We use advanced technology and information management techniques to implement security, audit, and control programs designed to protect your data. In addition, we protect the privacy of information sent to and from our web sites and use specific controls designed to identify and authenticate all our online customers and prevent and detect unauthorized access to our web site. This Privacy Policy is effective as of October 1, 2017.

Urban Steel Designs, Inc., 584 Castro St, #269, San Francisco, CA 94114, ph. 415.551.BEDS

Security

This website and the platform it is hosted-on is protected with the latest SSL (secure socket layer) encryption, and is always updated in a timely manner with the highest standard in Internet security.

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, go to the products drop down menu at the top of the screen and select Gift Cards. If you are the recipient of a gift certificate and would like to redeem your gift certificate, you will be prompted during the checkout to enter your gift card code to apply it to your order.

How do I contact you?

Urban Steel Designs, Inc.

584 Castro Street, # 269

San Francisco, CA 94114

ph. 415.551.BEDS (2337)

Our office hours for questions by phone, are Monday through Friday, 10am-6pm PST. Electronic communications are monitored, Monday through Friday from 9am-8pm PST.

As an organization, we're committed to improving and innovating our products, while maintaining the highest quality and ethical practices for our customers. We maintain that level of integrity in everything we do. We're very proud of that distinction.

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.