Help Center

Frequently Asked Questions (FAQs)

CUSTOMIZING MY ORDER

HOW DO I CUSTOMIZE A BED FRAME ORDER?

WHAT ARE YOUR FINISHES LIKE?

WHAT ARE THE BED SIZES?

WHAT IS YOUR CURRENT LEAD TIME?

WHAT IS THE PLATFORM FRAME OPTION?

WHAT ARE THE BED SIZES?

MY ACCOUNT & ORDERS

HOW DO I CREATE & MANAGE MY ACCOUNT?

ORDER STATUS

INSTALLATION

HOW DO I ASSEMBLE & INSTALL MY BED?

SHIPPING & RETURNS

HOW MUCH IS MY SHIPPING?

SHIPPING POLICY & TRACKING

RETURNS & EXCHANGES

INTERNATIONAL SHIPPING

SALES TAX & BILLING

CHARGES & CREDITS

QUESTIONS ON SALES TAX

TERMS & CONDITIONS

PRIVACY & SECURITY

PRIVACY POLICY

SITE SECURITY

ADDITIONAL SUPPORT

GENERAL QUESTIONS