Help Center

Frequently Asked Questions (FAQs)

CUSTOMIZING MY ORDER

HOW DO I CUSTOMIZE A BED FRAME ORDER?

WHAT ARE YOUR FINISHES LIKE?

WHAT ARE THE BED SIZES?

WHAT IS YOUR CURRENT LEAD TIME?

MY ACCOUNT & ORDERS

HOW DO I CREATE & MANAGE MY ACCOUNT?

ORDER STATUS

INSTALLATION

HOW DO I ASSEMBLE & INSTALL MY BED?

SHIPPING & RETURNS

HOW MUCH IS MY SHIPPING?

SHIPPING POLICY & TRACKING

RETURNS & EXCHANGES

INTERNATIONAL SHIPPING

SALES TAX & BILLING

CHARGES & CREDITS

QUESTIONS ON SALES TAX

TERMS & CONDITIONS

PRIVACY & SECURITY

PRIVACY POLICY

SITE SECURITY

ADDITIONAL SUPPORT

GENERAL QUESTIONS